Contact Sapphire IPTV
Obtain Sapphire IPTV Assistance for configuration, payments, or channel inquiries. Our helpful staff is ready around the clock on WhatsApp or contact us by email.
WhatsApp Support
Quickest method to contact us. WhatsApp messaging ensures faster replies.
Chat on WhatsAppLive Chat
Prefer live chat? Access the widget when online. When offline, please contact us via email.
Start a RequestHelp & Guides
Go to Installation for device configuration instructions and problem-solving advice.
View InstallationGet in touch
General Inquiry
Have queries about setup, payments, or support? Contact us directly.
Sales & Billing Assistance
Receive suggestions, handle subscriptions, or address payment concerns.
How Can We Help You?
Select an option to get specialized support and convenient shortcuts.
Setup & Installation
Comprehensive guides covering Smart TV, Firestick, Android, iOS, MAG, and more.
Billing & Payments
We process invoices, receipts, and payment problems through Stripe’s secure checkout.
Technical Issues
Need help with buffering, EPG, or app issues? We’ll guide you to optimize your setup.
Channel Requests
Need a particular channel or region? Inform us, and we’ll verify its availability.
Account & Activation
Didn’t get your login details or activation email? We’ll promptly verify and resend.
Apps & Compatibility
Get advice on the finest IPTV apps and ideal settings for your specific device.
Frequently Asked Questions
Instant answers to typical questions about support, setup, billing, and devices.
Include details about your device, app, plan, and a short description of the issue or request.
Look in your spam/junk folder. If it’s still missing, contact us via WhatsApp We’ll send it again immediately.
Extra connections can be added as optional features. Contact sales for more information.
Visit our Installation page for detailed guides on Firestick and other devices.
Review our Refund Policy to understand requirements, deadlines, and the request procedure.
Smart TV: Smart IPTV or IPTV Smarters. Android: TiviMate or IPTV Smarters. iOS: GSE Smart IPTV or IPTV Smarters.
Ensure a connection of 30+ Mbps, use 5GHz Wi-Fi/Ethernet, activate hardware acceleration, boost buffer size, and stop other downloads/streams.
In the app settings, refresh or reload your playlist and EPG. Should issues arise, remove and add back your M3U and EPG URLs.
Payments via major cards are processed using Stripe.
Certainly. You can adjust your renewal settings in your account or seek help from support.
Our Response Times
- Priority support: within 1–2 hours
- Email support: 2–8 hours
- Technical issues: Promptly