Do you store my viewing history?

No, Sapphire IPTV does not collect or store your specific viewing history. We may collect aggregated, anonymous data on popular content to improve our service, but this data is not linked to individual user accounts.

Is using a VPN with your IPTV service recommended for privacy?

While our service is secure, using a trusted VPN is always a good practice for enhancing online privacy and security. A VPN can help mask your IP address from your ISP and other third parties, providing an additional layer of protection.

How can I delete my personal data?

You have the right to request the deletion of your personal data. You can do this by contacting our support team via WhatsApp at https://wa.me/212714633888. Please note that we may need to retain certain information for legal or financial compliance purposes.

Privacy Policy

Updated as of September 14, 2025.

At Sapphire IPTV, safeguarding your private information and respecting your privacy is fundamental. For any questions or concerns about how we handle your data or our privacy approach, please contact us via WhatsApp.

1. Data We Collect

We gather personal details that you willingly share when signing up for our IPTV service, showing interest in learning about us or our offerings, or getting in touch with us.

Our collection of personal information includes these items:

Contact Information: Your email address for account creation and communication.
Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The data we collect or receive is utilized for these purposes:

To provide and manage your account. We use your information to create your account and keep it functional.
To process transactions. Your data is used to bill you for using our services.
To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your information according to these lawful foundations:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Your personal data will be retained solely for the duration needed to fulfill this policy's purposes, except when legal obligations (like tax, accounting, or other regulatory requirements) mandate extended preservation.

5. Cookies & Tracking Technologies

We might utilize cookies and similar technologies to retrieve or store information. These primarily consist of operational cookies necessary for correct website and client area performance. Advertising tracking cookies are never implemented.

6. Third-Party Services

We could disclose your information to third-party vendors, service providers, or agents who perform services on our behalf and require such data to complete their work. Examples include:

Payment Gateways: To process your payments securely.
Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

Appropriate technical and organizational security measures have been implemented by us to protect the security of any personal information we process. However, it’s important to remember that we cannot guarantee the internet is 100% secure.

8. Your Data Protection Rights

Your location may determine the rights you have regarding your personal data, which could include:

The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To make use of these rights, please contact us via WhatsApp.

9. Children’s Privacy

Our platform is designed exclusively for individuals aged 18 and above. We make no effort to gather personal data from anyone below this age.

10. Contact Us

Should you have any inquiries or feedback regarding this policy, feel free to reach out. contact us via WhatsApp.